1. Scope

These terms govern the use of the Delivro website, its content, information and contact channels. The operational, commercial and financial management scope, duration, fees and service levels are set out in the written agreement with each client.

2. Delivro Services

Delivro provides management and operational solutions for delivery platforms and digital-sales channels. Services may include contracting and activation, menu engineering and pricing, promotions and marketing, compensation and cancellation follow-up, financial reconciliation and reporting, and technical coordination. The service scope varies according to the client’s needs and agreement.

3. Eligibility and Accuracy

You must be legally capable of entering into obligations and must provide accurate, complete and current information. You are responsible for the information or documents you send to Delivro and for having the authority required to share them.

4. Acceptable Use

• Do not use the website or services for any unlawful purpose or to violate third-party rights.
• Do not attempt unauthorised access to the website, systems or third-party accounts.
• Do not transmit malicious software, misleading or disruptive content, or take any action that harms website security or performance.
• Do not copy or commercially republish website content without written permission.

5. Accounts and Access

When a client grants Delivro access to platform accounts for service delivery, the client confirms that it is authorised to grant that access. Both parties must limit access to authorised persons, protect credentials and promptly notify the other party of suspected unauthorised use.

6. Client Responsibilities

The client must provide required data, approvals and documents on time, review material decisions requiring its approval, and comply with the terms of delivery platforms, sales channels and regulations applicable to its business. Delays in information or approvals may affect delivery and timelines.

7. Fees and Payments

Fees, taxes, payment terms, renewal and cancellation—if applicable—are stated in the separate proposal or agreement. Use of the website alone does not create a payment obligation unless agreed in writing.

8. Intellectual Property

The website content, Delivro identity, designs, text and graphics are owned by or licensed to Delivro and protected by applicable law. Client trademarks, logos and data remain the property of their owners and are used only as necessary to provide the services.

9. Third-Party Platforms and Links

Delivro works with independent platforms and services that maintain their own terms, decisions and operating systems. Delivro does not guarantee account acceptance, continued availability, decisions or outages of any platform and is not responsible for third-party website content or practices.

10. Results and Disclaimer

We exercise professional care in providing our services, but figures, examples and initial audits shown on the website are illustrative and do not guarantee sales, profits or specific outcomes. Results depend on factors including pricing, costs, operations, competition and platform decisions. The website is provided “as is” to the extent permitted by law.

11. Limitation of Liability

To the extent permitted by law, Delivro is not liable for indirect loss, loss of expected profits, interruption caused by an external platform or inaccurate data provided by the client. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Suspension or Termination

Access to the website or services may be suspended in the event of prohibited use, a security risk or material breach, subject to any separate agreement. Provisions intended by their nature to survive—such as ownership, confidentiality and outstanding payment obligations—remain effective after termination.

13. Changes

We may update these terms when necessary. The latest revision date appears at the top of this page. Updates apply from publication and do not change rights or obligations fixed in a separate agreement except in accordance with that agreement.

14. Governing Law and Jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Saudi courts have jurisdiction over disputes arising from them unless the parties agree in writing to another legally permitted mechanism.

15. Contact

For questions regarding these terms, contact us at info@delivro.net.