1. Data We Collect

• Contact data: name, mobile number, email address, and messages or enquiries.
• Business data: brand name, number of branches, platforms used, and operating information provided by the client.
• Service data: account, menu, pricing, promotion, order, invoice, payout and reporting data, to the extent required to provide the agreed services.
• Technical data: IP address, device and browser type, usage data and cookies.

2. How We Use Data

• Responding to enquiries and free-audit requests.
• Providing Delivro services and managing agreed accounts and platforms.
• Analysing performance, preparing reports and improving our services and website.
• Protecting the website and accounts and preventing misuse.
• Meeting legal and contractual obligations.

3. Lawful Basis

We process personal data based on your consent, to perform a contract or take steps you request before entering into one, to comply with a legal obligation, or for a legitimate interest that does not override the rights of the data subject, as permitted by applicable law.

4. Sharing Data

We do not sell personal data. We may share only the necessary data with hosting, analytics and technical-support providers; delivery platforms and digital-sales channels the client authorises us to manage; or government authorities where legally required. Service providers must use the data only for the specified purpose and maintain appropriate safeguards.

5. International Data Transfers

Where necessary, some data may be processed by technology or cloud-service providers outside Saudi Arabia, subject to the legal requirements and appropriate safeguards applicable to cross-border transfers.

6. Data Security

We apply reasonable organisational and technical measures to protect data against loss, unauthorised access, alteration or disclosure. No electronic transmission or storage method can, however, guarantee absolute security.

7. Data Retention

We retain data only for as long as necessary for the purpose for which it was collected and to meet contractual or legal obligations. When it is no longer required, it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may have the right to be informed about processing, access your data, obtain a copy, request correction, completion or updating, request destruction where permitted, and withdraw consent when consent is the basis of processing. Requests may be sent to our email address.

9. Cookies

The website may use essential cookies and usage-measurement technologies to improve performance and visitor experience. You can control cookies through your browser settings, although disabling some cookies may affect website features.

10. External Links

Our website may link to WhatsApp or other third-party websites and platforms. Data processed by those services is governed by their own privacy policies, and Delivro is not responsible for their privacy practices.

11. Updates and Contact

We may update this policy when necessary. The latest revision date appears at the top of this page. For enquiries or to exercise your rights, contact us at info@delivro.net.